Privacy policy

We consider ensuring the right to the protection of personal data to be a fundamental commitment of frize.ro, therefore we will dedicate all the necessary resources and efforts to process your data in full accordance with Regulation (EU) 2016/ 679 ("General Data Protection Regulation" or "GDPR"), as well as with any other legislation applicable on the territory of Romania. Since one of the essential principles of this legal framework is transparency, we have prepared this document through which we want to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to products and services through our website.

We reserve the right to periodically update and modify this Privacy Policy, to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

Who are we and how can you contact us?

frize.ro is the commercial name, legal person of Romanian nationality, with its registered office in Bucharest (hereinafter "frise.ro", or "we"). In the sense of the data protection legislation, we are the operator when we process your personal data.

Since we are always open to your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact us at frize.business@gmail.com.

What categories of personal data do we process?

In general, we collect your personal data directly from you, so you have control over the type of information you provide us. With the example title, we receive information from you as follows:

• When you create an account on frize.ro, please send us: your email address, first name, and last name;
• Within your personal page (My account) on the frise.ro platform, you can add additional information, such as: photo, gender, nickname, mobile phone number, phone number landline, date of birth, level of education, delivery addresses, alternative email address, bank card details, etc.;
• When you place an order, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. Also, we do not want to collect or process data of minors who have not reached the age of 16.

What are the purposes and grounds of the processing?

We will use your personal data for the following purposes:

For the provision of frieze services.ro for your benefit

This general purpose may include, as the case may be, the following:

• Creating and managing the account within the frize.ro platform;
• Order processing, including their receipt, validation, shipping and invoicing;
• Solving cancellations or problems of any kind related to an order, goods or services purchased;
• Returning products according to legal provisions;
• Reimbursement of the counter value of the products according to the legal provisions;
• Providing support services, including providing answers to your questions regarding your orders or frise.ro goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between frise.ro and you. Also, certain processing subsumed for these purposes are imposed by the applicable legislation, including fiscal and accounting legislation.

To improve our services

We always want to offer you the best online shopping experience. For this, we can collect and use certain information about your buyer behavior, we can invite you to complete satisfaction questionnaires following the completion of an order or we can conduct, directly or with the help of partners, studies and market research.

We base these activities on our legitimate interest to carry out commercial activities, always taking care that your fundamental rights and freedoms are not affected.

For Marketing

We want to keep you informed about the best offers for the products/services that interest you. In this sense, we can send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information about products similar to or complementary to those we you have purchased them, information about offers or promotions, information about products added to the "My Account/Cart" section or the "Account/Favorites" section or you have shown interest in purchasing them, as well as other commercial communications such as market research and opinion polls, and we may display personalized recommendations on the website and in the smartphone application. In order to provide you with information of interest to you, we can use certain data regarding your buyer behavior (e.g. products viewed / added to wishlist / purchased) to create a profile for you. We always ensure that these processes are carried out with respect for your rights and freedoms and that the decisions taken based on them do not have legal effects on you and do not similarly affect you to a significant extent.

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time, by:

• Changing the settings in the customer account in the "Preferences" section;
• Accessing the unsubscribe link displayed in the messages you receive from us;
• By contacting Cumaivazutlatv.ro using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest to promote and develop our commercial activity. In any situation where we use information about you for a legitimate interest of ours, we take care and take all the necessary measures so that your fundamental rights and freedoms are not affected. However, you can request us at any time, through the means described above, to stop the processing of your personal data for marketing purposes, and we will comply with your request.

To defend our legitimate interests

There may be situations in which we will use or transmit information to protect our rights and commercial activity.
These may include:

•  Protection measures for the website and the users of the frize.ro platform against cyber attacks:
•  Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
•  Measures to manage various other risks.

The general basis of these types of processing is our legitimate interest to defend our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions, such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will store your personal data as long as you have an account on the frize.ro platform. You can ask us at any time to delete certain information or to close the account, and we will comply with these requests, subject to the preservation of certain information including after the closure of the account, in situations where the applicable legislation or our legitimate interests require it.

To whom do we transmit your personal data?

As the case may be, we may transmit or provide access to certain personal data of yours to the following categories of recipients:

• companies within the same group of companies as frise.ro;
• courier service providers;
• payment/banking service providers;
• marketing / telemarketing service providers;
• market research service providers;
• insurance companies;
• IT service providers;
• other companies with which we can develop joint programs for offering our goods and services on the market.

If we have a legal obligation, or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions regarding data protection and information confidentiality, based on contracts concluded with them.

In which countries do we transfer your personal data?

We store and process your personal data only on the territory of Romania.

How do we protect the security of your personal data?

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.

The transmission of your personal data is done using the latest encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information via the Internet, in general, or via other public networks, is not completely secure, as there is a risk that the data will be seen and used by third parties unauthorized. We cannot be responsible for such vulnerabilities of systems that are not under our control.

What rights do you have?

The general data protection regulation recognizes a number of rights in relation to your personal data. You can request access to your data, the correction of any mistakes in our files and/or you can object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to go to court. As the case may be, you can also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.

Identity

We take seriously the confidentiality of all records containing personal data. For this reason, please send us your requests regarding such recordings using the email address related to the frize.ro account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.

Fees

We will not request a fee to exercise any right regarding your personal data, except for the case where your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you about the fees applied before solving your request.

Response time

We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We might ask you if you can tell us exactly what you want to receive or what exactly worries you. This will help us act faster and shorten the response time to your request.

Third party rights

We must not comply with a request if it would affect the rights and freedoms of other persons concerned.

Entitled rights    

access  

You can ask us:

• to confirm whether we are processing your personal data;
• to provide you with a copy of this data;
• to provide you with other information about your personal data, such as the data we have, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, where did we get your data, to the extent that the information was not already provided to you through this information.

correction    

You can ask us to rectify or complete your inaccurate or incomplete personal data.

It is possible to try to check the accuracy of the data before rectifying them.

Data deletion    

You can ask us to delete your personal data, but only if:

• they are no longer necessary for the purposes for which they were collected;
• you have withdrawn your consent (if data processing is based on consent);
• exercise a legal right to object;
• they were processed illegally;
• we have a legal obligation in this regard.

We are not obliged to comply with your request to delete your personal data if the processing of your personal data is necessary:

• to comply with a legal obligation;
• for establishing, exercising or defending a right in court.

There are other circumstances in which we are not obliged to comply with your data deletion request, although these two are the most likely circumstances in which we could refuse this request.

Keep in mind that, before exercising this right, download from your Oricine.ro account and save all the documents related to the orders made from frise.ro , regardless of whether the invoicing was done to you or to another natural or legal person (such as: invoices, warranty certificates). If you do not do this before exercising your right to deletion, you will lose all these documents, and frize.ro will be unable to provide you with them available, as the case may be, because the process of deleting the data, respectively the frise.ro account, with all the related data and documents, is an irreversible process.

Restriction of data processing  

You can ask us to restrict the processing of personal data, but only if:

• their accuracy is contested (see rectification section), to allow us to verify their accuracy;
• the processing is illegal, but you do not want the data to be deleted;
• they are no longer necessary for the purposes for which they were collected, but you need them to ascertain, exercise or defend a right in court;
• you have exercised your right to object, and the verification of whether our rights prevail is ongoing.

We can continue to use your personal data following a restriction request, if:

• we have your consent;
• to establish, exercise or ensure the defense of a right in court;
• to protect the rights of frize.ro or of another natural or legal person.

Data portability    

You can ask us to provide your personal data in a structured, commonly used and machine-readable format, or you can request that it be "ported" directly to another data operator, but in each case only if:

• the processing is based on your consent or on the conclusion or execution of a contract with you;
• the processing is done by automatic means.

The opposition    

You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.

Also, you can object at any time to the processing of your data for direct marketing purposes (including the creation of profiles), without invoking any reason, in which case we will stop this processing as soon as possible.

Automated decision making  

You can ask not to be the subject of a decision based solely on automated processing, but only when that decision:

• produces legal effects regarding you;
• affects you in another similar way and to a significant extent.

This right does not apply if the decision reached is following automatic decision-making:

• it is necessary for us to conclude or perform a contract with you.;
• is authorized by law and there are adequate guarantees for your rights and freedoms;
• is based on your explicit consent.

Claims    

You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:

National Supervisory Authority of Personal Data Processing

Address: B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Telephone:+40.318.059.211 or +40.318.059.212;

E-mail: anspdcp@dataprotection.ro